Lackawanna Public Schools

How To Submit a Technology Incident (Using Service Now Online Form)


Enter Service Now Application:


  1. Go to: https://wnyricprod.service-now.com

  2. Enter your Username and Password (your employee computer login) and click 

    (be patient as it takes a few seconds to run the application)

At this point you can either submit a Technology Incident or use the Service Desk Chat.


To submit a Technology Incident:

  1. Click

  2. Click

  3. Most of the form should pre-populate.

    1. If pre-populated information is incorrect based on your assignment for 2015-2016, notify the Personnel Office 827-6744.

  4. Enter Room Number or Location

  5. Enter Short Description (160 characters)

  6. Enter Additional Comments (add detail)

  7. Click


To use the Service Desk Chat.

  1. Click

  2. Click the X at the top right hand corner of chat window to close.


To Logout:

  1. Click




Last Modified on September 1, 2015
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